Shipping Policy and Delivery Guidelines

Shipping Policy + Delivery Guidelines

Standard Shipping (FREE)

Ships in 24 to 48 working hours and Transit Time takes an additional 3-10 working days to the United States and Canada.

Ships in 24 to 48 working hours and Transit time takes an additional 5-10 working days to the United Kingdom, Australia and New Zealand.

Deliveries are typically made Monday to Friday between 8.00 am - 6.30 pm local time.

Working days are: Monday to Friday (and don't include public holidays or weekends).

Orders are not shipped on weekends or holidays.

Shipping

U.S. orders transit time takes within 3-10 working days. Canadian orders transit time takes within 3-10 working days.

Transit time takes 5-10 working days to the United Kingdom, 5-10 working days to Australia and 5-10 working days to New Zealand.

All orders will receive an email confirmation that includes tracking information once the package ships.

Our Guarantee

Sometimes orders can get lost/damaged in their journey to you. If this occurs, we will send you a replacement free of charge. Just contact our support.

All of our products are made to provide 100% satisfaction to each one of our clients. If you're not happy with what we delivered, you may return it for a full refund or replacement. 

Important Remarks

Refunds are not given on free items. However, replacements are given for items lost while shipping.

Replacements are also sent up to 7 days after receiving your free item if damaged.

Tracking your order

We send tracking emails once your order has been shipped. If you do not receive a tracking email within 2 days of purchase, please contact us at hello@reneuma.com with your full name and mailing address, and confirmation number.

Please note that your tracking number is the one we send automatically when we ship your order (it can take up to 2 days). It usually is 13 characters long and starts and ends with a letter.

If you cannot find your tracking number, please get in touch with us at hello@reneuma.com